iPhone & Android
We can’t cancel your subscription. Your subscription is tied to your ID with Apple or Google. Only you can cancel your subscription. However, we can guide you and show you how it’s done. Please continue, and we’ll have this sorted in no time.
If you are an early adopter and downloaded the app before we started with subscriptions, please note that Weekly Reports, Automatic Tracking on AppleWatch, and Online Backup is not available.
Deleting the app will not cancel your subscription. You can delete the app, but the subscription will remain until you do what’s listed below.
iPhone
To restore your purchase on your iOS device with the same Apple ID as you purchased Sleep Cycle with.
If the app prompts you to start a free trial and make a purchase, you need to first start a free trial. After you’ve restored your purchase you cancel the trial and you will not be charged. Find out how to cancel your trial here.
Restore purchase iOS
Go to: Statistics - Scroll down on the paywall - press "I have already paid for Sleep Cycle" - press Cannot access account - Restore Purchase.
Android
To restore a purchase from an Android device to another send us a print screen of your old Sleep Cycle receipt and we will help you to restore your early adopter premium.
If you don't have the receipt in your email, you will find it via https://payments.google.com/
Make sure that you can see the GPA-number on the receipt.
Our email: support@sleepcycle.com
If this article could not answer your question, please try search the Help center or contact us.