How do I claim a refund?

Refunds are managed by Apple or Google. Your purchases are tied to your Apple or Google ID.

We’ll guide you through it, step by step, and show you how it’s done. Note that 
the refund procedures and policies from Apple and Google apply. 

 

Some users signed up through our web, to request a refund you first must cancel the subscription.

To cancel this subscription, you do that via our own web service. Log in here: https://app.sleepcycle.com/account

 

On our web 

- First, cancel the subscription.
- Send us an email with a copy of the receipt or the ordernumber, and what email you used to purchase it.
Our email is: support@sleepcycle.com 

 

On iPhone 

- When you purchase an app, you get a receipt from Apple. 

- This receipt contains a link that says “Report A Problem”. 

- Click on that link from within that receipt. It takes you to Apple’s portal 

for refunds. 

- To claim a refund for your subscription, click on Subscriptions. 

- From here, you can report your issue, describe the details and ask for a 

refund. 

 

On Android 

If it’s less than 48 hours since you bought an app or made an in-app purchase, 

you can request a refund through Google Play. 

- On your computer, go to play.google.com/store/account. 

- Click Order History. 

- Find the order you want to return. 

- On the order, click More. 

- Select Request a refund or Report a problem and choose the option that 

describes your situation. 

- Complete the form and note that you would like a refund.  

- You will see a message saying "Thank you for sharing your concerns." 

You'll then get an email with your refund decision. You’ll usually get this 

within 15 minutes, but it can take up to four business days.

 

Do you need to cancel your subscription? Click here

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