Purchases made on Sleep Cycle’s website
Web purchases are processed by one of our authorized resellers, who acts as the merchant of record. Your reseller is identified in your purchase confirmation email and on your receipt.
- If your purchase was processed by FastSpring, you can cancel using FastSpring’s cancellation services or our ‘My account’ page. To find this, go to the SleepCycle app > Profile > More > Account > Manage account > Subscription > Cancel
- If your purchase was processed by Paddle, you can cancel via the link in your purchase confirmation email sent by Paddle, through your Paddle account portal. Go to your Paddle confirmation email > Scroll down to To cancel your subscription, please click here > and follow the instructions.
If you can't find your purchase confirmation email, you most likely signed up with Apple's feature PrivateRelay.
To find the receipt and cancel your subscription, follow these steps:
Open your phone's settings and click on your name & picture > Go to iCloud > Hide my email > and check the email here.
After that go to https://paddle.net/verify-email and check your iCloud accounts mailbox for the receipt.
If you can't find it, please check your spam inbox.
If you still can't find it contact our support: support@sleepcycle.com, and send us your privaterelay email and we will help you locate the purchase.