At times, you may need to transfer your sleep data to a new device (for example, when you buy a new phone). You can also change between platforms (e.g., moving from an iPhone to an Android phone or vice versa).
Please note: To sync data between different devices, you need a premium subscription with online backup enabled.
Please note: that you do not have access to online backup as an early adopter. This feature requires an extended premium subscription.
Follow these steps to transfer your data:
Activate Online Backup on your old device. (Go to: Profile > Premium > Online backup > Make sure that it's turned on)
Let Sleep Cycle sync all your sleep sessions. (You can follow the progress on the "Profile" tab).
Once the syncing is done. Log in to your Online backup account on your new phone. The synching should start immediately.
If your data isn't synced even tho all the steps above are followed, you can try this:
1. Make sure you are signed in to the same account on both devices. To check this, go to Profile > More > Account.
2. On your old device with all of your data, sign out and then sign in again and see if that starts the sync.
3. Try signing out and signing in again on the new phone.
4. If that doesn't help either, go to Profile > More > Consent and Privacy > Disable all the consents and then enable them again on both of your devices. This should start the sync!
If this doesn't work, contact us at Support@sleepcycle.com