Please note: Apple and Google manage all questions related to subscriptions, purchases, and refunds made directly in the app, as they are our online distributors. Therefore, if you subscribed via iOS or Google Play, you must cancel the subscription and request a refund directly through them.
Please note that deleting the app will NOT cancel your subscription. You can delete the app, but the subscription will remain until you follow the instructions listed below:
On iOS devices
- Go to your iOS Settings.
- Find and click on your name. It’s right there, at the top of the page.
- Then, click on Subscriptions.
- From this view, you can now cancel and manage your subscriptions.
On Android devices
- Open Google Play.
- Open the main menu. It’s located at the top right corner, a round icon with a letter in it.
- Click on Payments and Subscriptions.
- Click on Subscriptions
- Click on Sleep Cycle.
- From here, you’ll be able to cancel and manage your subscription.
Purchases made on Sleep Cycle’s website
Web purchases are processed by one of our authorized resellers, who acts as the merchant of record. Your reseller is identified in your purchase confirmation email and on your receipt.
- If your purchase was processed by FastSpring, you can cancel using FastSpring’s cancellation services or our ‘My account’ page. To find this, go to the SleepCycle app > Profile > More > Account > Manage account > Subscription > Cancel
- If your purchase was processed by Paddle, you can cancel via the link in your purchase confirmation email sent by Paddle, through your Paddle account portal. Go to your Paddle confirmation email > Scroll down to To cancel your subscription, please click here > and follow the instructions.
On Huawei
If you are a Huawei user and have installed Sleep Cycle via their AppGallery and started a subscription, this has to be canceled via their platform.
Go to the phone Settings > Account center > Payment and purchases > Subscriptions/Password-free payments.
Alternatively, open AppGallery, and go to Me > Account center > Payment and purchases > Subscriptions/Password-free payments. Touch the app you wish to stop the auto-renewal for, and touch CANCEL SUBSCRIPTION.
Note that Apple and Huawei do not allow other companies to process refunds or make cancellations, so we cannot cancel or issue a refund for subscriptions purchased through the App Store or Huawei store.